Return Policy

Return & Refund Policy for Velumon

Last Updated: October 1st 2025

We want you to be happy with your purchase from Velumon. However, due to the nature of our products, we have a limited return policy.

Eligibility for Returns:

You may request a return within 14 days of receiving your item.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Start a Return:
To initiate a return, please contact us at velumon.store@gmail.com with your order number and details about the product you wish to return. We will guide you through the process.

Refunds:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within a reasonable number of business days.

Please note: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service for your return.

Contact Us:
If you have any questions about our return policy, please contact us at:
velumon.store@gmail.com