FAQs

FAQ (Frequently Asked Questions)

Orders & Shipping

Q: How long does shipping take?
A: Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 5-7 business days. Expedited shipping options are also available at checkout.

Q: Can I track my order?
A: Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Q: Do you offer free shipping?
A: Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.

Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return. Items must be unused, with tags attached, and in their original packaging.

Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Order Changes

Q: Can I modify or cancel my order after placing it?
A: If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Sizing

Q: How do I find my size?
A: We include a detailed size guide on each product page. For additional help, check out our “How to Measure” guide or contact us—we’re happy to assist!

Contact

Q: How can I contact you?
A: For any other questions, please reach out to us at velumon.store@gmail.com.